Privacy policy
The Kitchen Box – Privacy Policy
The Kitchen Box is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect the information you provide to us when using our website www.thekitchen-box.co.uk (“our site”).
By using our site, registering an account, or placing an order, you agree to the collection and use of your information in line with this policy.
Information We Collect
When you visit, register, or place an order on our site, we may collect the following:
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Your name and contact details (address, email, phone number).
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Payment details (credit/debit card information).
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Information about your use of our site (such as browsing activity and order history).
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Any messages, emails, or correspondence you send us.
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Call recordings, where necessary, for staff training and customer service purposes.
How We Use Your Information
We use your information to:
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Provide access to our website and services.
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Process and deliver your orders.
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Manage payments and billing.
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Contact you regarding your order or account.
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Improve and develop our products, services, and website.
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Contact you for feedback or updates about your order.
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Send you information about products, services, or offers (only where you have consented).
If you no longer wish to be contacted about promotions or offers, you can opt out at any time by emailing us at info@thekitchen-box.co.uk.
Disclosure of Your Information
We may share your information with:
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Trusted third parties who process payments, deliver orders, or provide support services on our behalf.
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Service providers located outside the UK/European Economic Area (EEA). If this happens, we will take steps to ensure your data is handled securely and in line with this policy.
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Business partners or new owners, if The Kitchen Box enters into a joint venture, merger, or sale.
We may also share anonymised information (that does not personally identify you) with third parties for analytical purposes.
We will never sell or distribute your personal data to third parties without your consent unless required by law.
Cookies
Cookies are small files stored on your device to help us:
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Make it easier for you to use our site.
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Personalise content.
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Monitor traffic and usage of our site.
You can disable cookies by following instructions at www.aboutcookies.org. Please note that some website features may not work properly if you disable cookies.
If you do not wish to receive cookies, please let us know at info@thekitchen-box.co.uk.
Security and Data Retention
We use strict security measures to protect your information against unauthorised access, unlawful processing, accidental loss, destruction, or damage.
We will retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Changes to This Policy
Any updates to this Privacy Policy will be posted on our website and, where appropriate, notified to you by email.
Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at: