Terms of service

The Kitchen Box – Terms of Service

These Terms of Service (“Terms”) govern the agreement between The Kitchen Box Ltd (“we”, “us”, “our”) and you (“the customer”, “you”, “your”) when you place an order through our website www.thekitchen-box.co.uk.

By placing an order, you agree to these Terms. Please read them carefully before purchasing.

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1. Company Information

The Kitchen Box Ltd is a company registered in England & Wales under company number 12771472.

Registered office: Unit 600, Bretton Park Way, Dewsbury, WF12 9BD.

2. Eligibility to Order

By placing an order, you confirm that:

* You are legally capable of entering into binding contracts.
* You are at least 18 years old.

3. Contract Formation

* When you place an order, you make an offer to purchase goods from us.
* A contract is formed once your payment has been successfully processed and you receive an Order Confirmation email.
* We reserve the right to refuse or cancel orders where necessary, including stock unavailability, obvious pricing errors or delivery restrictions. Any payments received for cancelled orders will be refunded.

4. Prices and Payment

* All prices include VAT where applicable.
* Payment must be made using one of the available payment methods on our website.
* We take reasonable care to ensure pricing accuracy. Where an obvious pricing error occurs, we are not obliged to supply goods at an incorrect price if the error could reasonably have been recognised.

5. Delivery

* Deliveries are made Monday to Friday, 8am–6pm, excluding Bank Holidays.
* We aim to deliver within the stated timeframe. Delivery dates are estimates unless expressly agreed otherwise.
* If you are unavailable to accept delivery, reasonable additional storage or re-delivery charges may apply where communicated in advance.
* Risk of loss or damage passes to you when the goods are received by you or someone you have nominated, subject to applicable law.
* Ownership of goods transfers once full payment has been received.
* We deliver within the UK only.

6. Inspection on Delivery

* Customers are requested to inspect goods upon delivery and report any shortages, damage or visible faults within 5 working days.
* Transit damage should be noted on the delivery note as “DAMAGED” where possible.
* Product images are for illustration purposes only. Colours and finishes may vary slightly due to lighting, photography and screen settings.
* Customers are advised to request samples where available before purchasing.

7. Cancellations & Consumer Rights

* Orders may be cancelled or amended before dispatch, subject to the nature of the goods and any applicable statutory rights.
* Consumers purchasing online generally have the right to cancel within 14 days of receiving their goods without providing a reason.
* Products genuinely made to a customer’s specifications or clearly personalised, including qualifying made-to-measure items, are normally exempt from this cancellation right.
* Standard products do not automatically become non-returnable simply because they have been ordered from a manufacturer or supplier.
* Where we agree to a discretionary cancellation outside statutory rights, reasonable administration charges may apply if agreed in advance.
* Nothing in these Terms affects your statutory rights under the Consumer Contracts Regulations 2013 or Consumer Rights Act 2015.

8. Returns and Refunds

* Consumers wishing to exercise their statutory right to cancel must notify us within 14 days of receiving their goods and return them within a further 14 days.
* Customers are responsible for return delivery costs for change-of-mind returns where these costs have been properly disclosed before purchase.
* Refunds will be processed within the legally required timeframe and will include standard outbound delivery charges where applicable.
* Goods should be returned carefully packaged. Deductions may apply where excessive handling has reduced their value.
* Outside statutory cancellation rights, discretionary returns may be accepted subject to approval and a 30% restocking fee (minimum £30) where agreed in advance.
* Made-to-measure or clearly personalised goods are non-returnable for change-of-mind reasons.
* Faulty goods remain covered by statutory consumer rights, including the 30-day short-term right to reject where applicable.
* Customers reporting damaged or faulty goods are encouraged to provide photographs where reasonably possible to help us investigate and resolve the issue.
* Where a product is confirmed faulty, we will provide the appropriate refund, repair or replacement in accordance with applicable law and cover reasonable return costs where required.

9. Warranty

All cabinets and door products are covered by a 2-year warranty against manufacturing defects.

The warranty does not cover:

* Normal wear and tear.
* Accidental damage, negligence or misuse.
* Incorrect installation by the customer or an unrelated third party.
* Unauthorised alterations or modifications.

We may investigate warranty claims and arrange repair, replacement or refund as appropriate.

This warranty is provided in addition to your statutory consumer rights.

10. Liability

* We are not responsible for losses caused by incorrect installation, misuse or unauthorised modifications, except where liability cannot legally be excluded.
* For business purchases, our liability for indirect losses, including lost profits or business opportunities, is excluded to the extent permitted by law.
* Nothing in these Terms excludes or restricts liability for:
* Death or personal injury caused by negligence.
* Fraud or fraudulent misrepresentation.
* Liability under the Consumer Protection Act 1987 where exclusion is prohibited.
* Your statutory consumer rights.
* Any other liability that cannot legally be excluded.

11. Communications

* We may contact you by email, SMS or telephone regarding your order, delivery or customer service enquiries.
* Marketing communications will only be sent where permitted by law, and you may opt out at any time.

12. Force Majeure

* We are not responsible for delays caused by events outside our reasonable control, including strikes, natural disasters, transport disruptions, pandemics or supplier problems.
* Where such events affect your order, we will take reasonable steps to inform you and minimise disruption.
* Your statutory rights, including applicable cancellation and refund rights, remain unaffected.

13. Governing Law

* These Terms are governed by the laws of England and Wales.
* Disputes will be subject to the courts of England and Wales, except where applicable consumer protection laws entitle customers to bring proceedings in another UK jurisdiction.
* Nothing in these Terms limits any mandatory legal rights available to consumers.

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The Kitchen Box Ltd